Exchange Policy
At SANAIZAL, our customers are our first priority. Our customer support team will guide you on each step if you wish to return or exchange your purchased item. The help you need is just a click away!
Domestic Orders
Valid Days of Exchange: Any article purchased online can be exchanged within 14 days, once the article has been delivered, given that the customer has proof of purchase. For customers who have a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect.
Process of Exchange
It usually takes 7-10 days to complete the exchange process after it has been verified that the reason is valid. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off or deliver the purchased item at a given location. However, if the item is defected or incorrect then there will be no delivery charges.
Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange.
Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at contact@sanaizal.com or you can call us at +971 525258193. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the exchange.
International Orders:
Currently, SANAIZAL does not have an Exchange/Return policy for international orders because they are processed manually. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.
Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.
Return Policy
SANAIZAL does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
Order Cancellation
Customers can cancel orders at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email with order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
SANAIZAL holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by your bank.
Stripe Returns – Terms & Conditions
If damaged or incorrect items are delivered, please contact us at contact@sanaizal.com and provide the following for further evaluation.
Order Number
Images of the delivered article with visible issue
SANAIZAL have the right to refuse compensation or refund for damaged articles if this information is not provided.
Orders dispatched or processed cannot be cancelled or edited.
In case of quality issue identified while dispatching the order, SANAIZAL will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order.
If the customer refuses to accept the order at the time of delivery, SANAIZAL is not liable to refund or compensate for the order amount.
