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FREE SHIPPING OVERALL IN UAE FOR ORDERS OVER AED 299 - NEW CUSTOMER CAN USE CODE “NEW5” FOR 5% OFF. SHOP NOW

Orders & Shipping

Below are some of are common questions about orders

We process all orders within 72 hours. Once processed, delivery within the UAE takes approximately 24-48 hrs. You’ll receive a tracking number as soon as your order ships, so you can track your delivery in real-time. If you need your order urgently, we offer express delivery options at checkout.

Once your order is dispatched, we will send you a tracking number via email. You can use this to monitor your shipment's progress.

Yes, we ship internationally! Delivery outside the UAE typically takes 7-12 business days. Shipping times may vary based on the destination. You can contact us via email contact@sanaizal.com or WhatsApp (971) 525258193 for placing International order.

Yes, we deliver across all seven Emirates, including Dubai, Abu Dhabi, Sharjah, and more. No matter where you are in the UAE, you can enjoy fast and reliable delivery.

Yes! We offer free standard shipping on orders over 299. For smaller orders or faster delivery options, shipping fees will be calculated at checkout.

Yes, you can make changes to your order within 24 hours of placing it, as long as it hasn’t been processed yet. If you need to change your shipping address, items, or delivery method, contact our customer service team as soon as possible.

Don’t worry! If you miss your delivery, our courier will contact you to reschedule a convenient time. You can also get in touch with our support team to arrange for a new delivery slot.

No, currently we don't offer COD.

Returns & Exchange

Below are some common questions about shipping, returns, and exchanges

We offer a hassle-free return policy within the UAE. If you’re not completely satisfied with your purchase, you can return it within 14 days of receiving the product, provided it is in its original condition and packaging. Customized items are non-returnable unless there is a quality issue.

Yes, domestic returns are free if your item is damaged or incorrect. Simply contact our customer service team, and we’ll arrange a free pick-up. If you’re returning for other reasons, a small return fee may apply.

Yes, exchanges are available within 14 days for most items, except customized or final sale products. For an exchange, the item must be in its original packaging. To initiate an exchange, simply contact our customer service team, and we’ll guide you through the process.

We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please take a photo and contact us within 48 hours of delivery. We’ll arrange for a free return or exchange immediately.

Once we receive your return, we’ll process your refund or exchange within 7 business days. For exchanges, delivery of the new item typically takes an additional 1-2 days after processing.

Yes, you can return the item within 14 days if it doesn’t fit or meet your expectations, as long as it is in its original condition. Just reach out to our support team, and they’ll assist with the return process.

If you change your mind after placing an order, you can cancel it within 24 hours for a full refund, provided the order has not yet been processed. For cancellations after processing, please follow our return procedure.

Didn't find your answer?

We’re here to help! If you couldn’t find the answer you were looking for, feel free to reach out to us directly. Our team is always ready to assist with any inquiries about your order, our products, or anything else you need. You can just pop by and say Hi!

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